Terms of Service

1. Acceptance of terms

By accessing or using the Service, you confirm that you are at least 18 years old and that you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of a business, you represent that you have authority to bind that business.

2. The service

Stropia helps you manage unpaid invoices by generating tone-matched reminder drafts, scheduling sends, calculating payment-risk scores, and creating secure payment links for your clients. You retain full ownership of your data and full control over what the Service does with it.

The Service includes AI-generated content. AI output is drafted from the invoice facts you provide, is validated before it can be sent, and is never sent without your approval unless you have explicitly enabled automated sending.

3. Accounts and responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information and to notify us promptly of any unauthorized use of your account.

4. Acceptable use

You agree not to misuse the Service, including:

• Using the Service for any unlawful purpose or to violate the rights of others.
• Sending spam, harassment, threats, or abusive communications.
• Submitting content that you do not have the right to submit.
• Attempting to gain unauthorized access to the Service, other accounts, or connected systems.
• Interfering with or disrupting the Service or its infrastructure.
• Reverse engineering, copying, or reselling the Service without our permission.

5. AI features and disclaimers

The Service uses AI to draft reminders and assess payment risk. AI-generated reminders are suggestions, not financial or legal advice. You are responsible for reviewing and approving any communication before it is sent, for the accuracy of the data you provide, and for complying with applicable laws governing debt collection and electronic communications in your jurisdiction.

Risk scores and timing suggestions are estimates to help you decide how to proceed. They do not constitute financial, legal, or collections advice, and we do not make decisions on your behalf about write-offs, disputes, or escalation.

Stropia is not a law firm or a debt-collection agency. Nothing in the Service constitutes legal or financial advice.

6. Third-party services and integrations

The Service integrates with third-party services such as Stripe, Airtable, QuickBooks, and email providers. When you connect an integration, you authorize us to access the data needed to provide that integration, and you remain subject to that third party's own terms and privacy policy. We are not responsible for the availability or behavior of third-party services.

7. Fees, billing, and subscriptions

Paid plans are billed on a monthly or annual basis as described on our pricing page. Subscription fees are charged in advance through Stripe and are non-refundable except as described below. You may upgrade or downgrade your plan at any time; changes are prorated automatically.

Stripe's standard card-processing fees apply when your clients pay through Stropia payment links. Stropia does not add fees on top of those charges. Any applicable taxes are additional.

8. Refunds

We offer a 30-day money-back guarantee on your first paid month. If you are not satisfied within 30 days of your first payment, contact us and we will refund it. This guarantee applies once per account.

9. Intellectual property

The Service, including its software, design, branding, and content, is owned by us or our licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from the Service except as expressly permitted. You retain all rights to the data you submit to the Service.

10. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated content will always be accurate or appropriate.

11. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Service. Our total aggregate liability arising out of or related to these Terms will not exceed the amount you paid us in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold us and our affiliates, officers, and employees harmless from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any law or the rights of a third party.

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, misuse the Service, or if required by law. Upon termination, your right to use the Service ends, and we will handle your data in accordance with our Privacy Policy.

14. Changes to these terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Governing law

These Terms are governed by the laws of the jurisdiction in which we are established, without regard to conflict-of-law principles. Any disputes arising under these Terms will be resolved in the competent courts of that jurisdiction.

16. Contact us

If you have questions about these Terms, contact us at:

• Email: hello@stropia.com